Refund policy

What We Promise

Every order from Labchaparro should leave you satisfied. When something is not what you expected, returning or exchanging it is deliberately kept simple.

Standard Returns — You Have 30 Days

Had a change of heart? Eligible items can be sent back within 30 days of receipt, as long as they are:

unworn and unused;
in their original condition;
returned in their original packaging.

Mark your order number clearly on the outside of the return parcel. The cost of return postage on a standard return is yours to cover, and the original delivery charge is not refundable.

After the item reaches us and has been inspected, a refund is normally issued within 7 business days. Your bank or card issuer may need extra time before it shows on your statement.

Opening a Return

Get in touch at contact@labchaparro.com before you post anything back, so that we can issue return authorisation and instructions. That way your parcel can be tracked and your refund handled without hold-ups.

If an Item Is Faulty, Damaged, or Wrong

Where an item arrives defective, was damaged in transit, or is simply not what you ordered, write to contact@labchaparro.com within 30 days of delivery. Send your order number together with clear photographs showing the problem.

In these situations we will supply a replacement, store credit, or a full refund, at our discretion, and the original shipping cost is covered by us as well. No restocking fee is applied. Outside of faulty or incorrectly sent items, return postage remains the customer's expense.

Exchanging an Item

Want a different size, a different colour, or a different product altogether? Contact our customer service team and we will take you through the exchange step by step.

Restocking Fees

There are none. Returning an eligible product means a full refund of what you paid for it.

When a Return Cannot Be Accepted

A return cannot be accepted where:

no valid order reference number is included with the return parcel;
the item does not meet the returnable condition described above.

How the Refund Is Processed

Once your return has arrived and been inspected, we will tell you whether the refund has been approved. Approved refunds go back to the original payment method within 7 business days, though your financial institution's own processing times may vary.