Frequently Asked Questions

Delivery

How quickly will my order arrive?

Processing usually takes 1–2 business days. After dispatch, delivery generally runs 3–7 business days, depending on where you are.

That puts total estimated delivery at 4–9 business days. Our Shipping Policy page has the full detail.

Is delivery free?

It is. Standard shipping costs nothing on every U.S. order, and there is no minimum spend attached.

Do you deliver outside the United States?

Not currently. Labchaparro delivers within the United States only, and international delivery is not available at this time.

Will I be able to track my parcel?

Yes. A confirmation email with a tracking number and link is sent as soon as your order is dispatched, so you can follow the parcel from dispatch through to delivery.

Returns & Refunds

What are your return terms?

Returns are accepted within 30 days of delivery. Items must be:

unworn and unused;
in their original condition;
returned in their original packaging.

Our Refund Policy sets this out in full.

My item arrived damaged or faulty — what now?

Email contact@labchaparro.com if what arrived is damaged, defective, or not what you ordered, and include:

your order number;
clear photographs of the item and its packaging.

We will review it and arrange a replacement, store credit, or a refund. Shipping costs are covered by us in these cases.

How soon is a refund paid?

Refunds are processed within 7 business days of your return being received and approved. Your bank or payment provider may need a little longer before the money lands in your account.

Is there a restocking fee?

No. We charge no restocking fee on any return.

Exchanges & Changes to an Order

Can I swap an item for something else?

Yes — exchanges are available for a different size, colour, or product. Contact our support team to begin, and note that the original item has to reach us before the replacement is sent out.

Can an order be cancelled?

An order can be cancelled at any time before it is dispatched. Once it has left us, cancellation is no longer possible and our return process applies instead.

Can I amend an order after placing it?

Only before dispatch. Write to contact@labchaparro.com as soon as you can if something needs changing. After the parcel has gone, changes cannot be made.

Payment & Security

Which payment methods can I use?

Major credit and debit cards are accepted, along with secure digital wallets — Apple Pay, Google Pay, and Shop Pay among them. Whatever is available to you will be shown at checkout.

Are my payment details safe?

Yes. Transactions are protected with SSL encryption and handled in line with PCI DSS security standards, and your full card details are never stored on our servers.

Products & Fit

How do I find the right size?

A size guide sits on every product page to help you choose. Still not certain? Contact our support team and we will help you decide.

What happens if something is out of stock?

Out-of-stock items are marked clearly on the site. Sign up for a restock notification on the product page and we will let you know the moment it returns.